In this article
Grab these free breeder email templates to help you speed up your waitlist process.
As a breeder, you get a huge volume of messages in your inbox. While some are genuine enquiries, all too often frustrating and frequently asked questions pop up from people wanting discounts, preferential treatment and to see into the future.
We asked 100 reputable breeders on our Dog Breeding Facebook Community what their most common and frustrating questions from buyers are.
We’ve added a frustration score, facepalms out of 5 (🤦 to 🤦🤦🤦🤦🤦)
1. Can I have first pick?
Frustration score: 🤦 (1/5)
2. I do not need the AKC papers, can I pay less?
Frustration score: 🤦🤦🤦 (3/5)
3. How many pups do you expect in your litters this year?
Frustration score: 🤦🤦🤦🤦 – how long is a piece of string? (4/5)
4. Do Westies come in other colours?
Frustration score: (🤦🤦🤦🤦🤦 – this one was just too hilarious to not include in the list!!)
5. How long is the waitlist?
Frustration score: (🤦 – not too annoying but very repetitive)
6. Have you got any free ones?
Frustration score: (🤦🤦🤦🤦🤦 – delete!)
7. Can I have an adult at a cheaper price?
Frustration score: (🤦🤦🤦🤦 – sure, we’ll just give up our beloved champion.)
8. What health testing do you have on your puppies?
Frustration score: (🤩🤩🤩 – finally a sensible question! Wahoo!)
To help you with these never-ending questions, we’ve produced a breeder email templates that you can use to quickly send answers back to potential buyers.
Save the below breeder email templates in a document that you can reuse to save time the next time you get asked…
To [Insert customer name here],
Thanks for your enquiry about a [breed name] puppy.
Unfortunately, it is not appropriate for us to offer discounts for [insert their reason here].
Not only would offering certain people discounts be unfair to our other customers, but the money you invest in your puppy goes towards helping us build a better, ethical breeding business and the costs associated with caring properly for our dogs.
A puppy is a huge commitment of your time and money – the initial fee is a small part of the overall cost compared to the other bills you’ll be responsible for as a dog owner – vet bills, grooming, transport, toys, crates, food, insurance, boarding and more.
These costs have the potential to lead to you being unable to care for the dog in the long-term. You would then be in the worst possible position, having to give up the dog that you’ve raised from a puppy and grew to love as a member of the family.
As a responsible breeder, it would be unfair to put you in that position and burden you with the potential for significant heartache. It would also be hugely unfair on the puppy, burdening them with the same heartache after falling in love with you and your family.
I trust that you understand my reasoning, and I very much invite you to contact me again when your financial position has improved.
Kind regards,
[Your name here]
To [Insert customer name here],
Thanks for your enquiry about a [breed name] puppy.
Unfortunately, we cannot guarantee how many puppies we’ll get in our litters this year – it can range between [insert number] and [insert number].
Acquiring a puppy can take time and patience, but we think it’s worth the wait!
Kind regards,
[Your name here]
To [Insert customer name here],
Thanks for your enquiry about a [breed name] puppy.
Our waitlist is currently [X months]. If you’re interested in joining it, please contact us in [X months].
Acquiring a puppy can take time and patience, but we think it’s worth the wait!
Kind regards,
[Your name here]
To [Insert customer name here],
Thanks for your enquiry about a [breed name] puppy.
Unfortunately, it is not appropriate for us to give first pick to any of our customers.
Not only would offering this be unfair to our other customers, but we also need to make sure our puppies are matched appropriately with the right owners, depending on their personalities, needs and requirements.
Kind regards,
[Your name here]
To [Insert customer name here],
Thanks for your enquiry about a [breed name] puppy.
As a responsible and ethical breeder, all of our puppies come with the necessary papers.
There’s a common misconception that dog owners only need papers if you are going to breed or enter competitions. This is not the case.
Without proper documentation, you have no way of ensuring the puppy comes from a healthy, well-bred line of dogs from a responsible breeder with good records. This is important in ensuring your dog grows up to be healthy and happy.
If you’re looking to save money in the short term by foregoing paperwork, you need to also consider the wider picture in terms of costs associated with purchasing a puppy – vet bills, grooming, transport, toys, crates, food, insurance, boarding and more.
If you feel like you’re not in a position to pay for the necessary paperwork, this has the potential to lead you being unable to care for the dog in the long-term. You would then be in the worst possible position, having to give up the dog that you’ve raised from a puppy and grew to love as a member of the family.
As a responsible breeder, it would be unfair to put you in that position.
I trust that you understand my reasoning and I very much invite you to contact again when your financial position has improved.
Kind regards,
[Your name here]
Liked these breeder email templates? Would you like to save even more time and energy on your breeder admin? PuppyFat makes it easy and rewarding to manage essential breeding records, jobs, schedules and buyer data so that breeders stay organised, in control and compliant with local legislation.
By Courtney Farrow
Courtney supports Breedera with all our online content. Specialising in heart-led copywriting for purpose-driven brands, she is passionate about Breedera's mission to make responsible breeding practices easy and rewarding and champion more traceability and transparency in the pet industry.